Staff Profile

Biography

​Candace holds a Master of Philosophy in Hotel and Tourism Management and Bachelor of Arts (Hons) in Tourism Management from the Hong Kong Polytechnic University. Aspired to be an academic, she acquired her academic experience in Singapore and is now in Hong Kong. She is experienced in teaching, curriculum development, and management for undergraduate and adult training programs.

On top of her academic role, she strives to forge a strong relationship between academics and industry through applied/consultancy projects. She was active in collaborating with the hotels and attractions industry in Singapore on projects relating to digital transformation, customer experience mapping, and job/process redesign between 2017 and 2022.

Prior to joining the academic field, she attained her industry experience in the tourism and attractions industry.

Teaching Areas & Research Interests

• Guest Experience Management
• Innovation and Technology Management in Hospitality Industry
• Destination Management
• Attractions Management

Academic & Professional Experience

Consultancy Projects

Job/Process re-design project, 2021; Singapore

• Collaborated with a hotel in Singapore to streamline the work processes in the Front of House and Back of House through the use of digital tool

Attractions Innovation Challenge 2019 & Hotel Innovation Challenge 2018; Singapore

• Enabled the digital transformation journey in the hotel and attractions industry

Sustainable tourism development in Lake Toba, 2017; Indonesia

• Led 20 Singaporean and 20 Indonesian students in completing the mentioned project for Lake Toba Tourism Authority, Indonesia

Conference Presentations

Fu, C. & Tan, B. (2021), The impact of service robot on hotel guest experience & satisfaction in Singapore. APacCHRIE Conference 2021

Fu, C., Tan, B. & Imaculata, M. (2018), Transformational journey for innovation and productivity: The hotel industry in Singapore. APacCHRIE Conference 2018

Ap, J., Musinguzi, D. & Fu, C. (2011), A review & preliminary analysis of tourism impacts research, CAUTHE 2011 National Conference

Fu, C., Bauer, T., & McKercher, B. (2010), Tibetan tourism in transition, Proceedings of the 16th Asia Pacific Tourism Association Annual Conference, Macao, 206-211

Fu, C. (2007), Qinghai-Tibet railway and its socio-economic impacts on the destination development of Lhasa, Tibet, The 4th World Conference for Graduate Research in Tourism, Hospitality and Leisure Proceedings, pp.795 – 796

E-Book

Fu, C, & Tan, B. (2021), Design thinking in action, Stories on Transformation of Education, DesignSingapore Council

Invited guest speaker

Webinar:        University of San Carlos, Cebu, The Philippines in collaboration with the School of Hospitality, Republic Polytechnic

Theme:          Hospitality Innovation for New Norm Experiences: Reset, Reimagine, Reinvent

Topic/Title:     Innovation and Technology: Hospitality service re-defined

 

Conference:   Palembang Tourism Virtual Forum 2021 (PTF-2021), Indonesia

Theme:          A New Norm of Tourism: Time to Restart, Revive and Revitalize

Topic/Title:     Reimagining guest experience with innovation and technology

Selected Publications

Journal Articles

• McKercher, B. & Fu, C. (2006), Living on the edge, Annals of Tourism Research, Vol.33, No.2, pp.508-524

Selected Professional & Community Services

• Committee Member for CDC-HKEAA Committee on Tourism and Hospitality Studies
• Academic Assessor for HKUSACE, AdvDip programme in the Tourism, Hospitality and Event Management

Modified Date: 18 Jan, 2024
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