{"id":10499,"date":"2021-08-08T11:57:12","date_gmt":"2021-08-08T03:57:12","guid":{"rendered":"https:\/\/www.hkmu.edu.hk\/ito\/staff-technical-user-guides-and-faqs\/"},"modified":"2023-09-27T10:27:37","modified_gmt":"2023-09-27T02:27:37","slug":"staff-technical-user-guides-and-faqs","status":"publish","type":"page","link":"https:\/\/www-uat.hkmu.edu.hk\/ito\/staff-technical-user-guides-and-faqs\/","title":{"rendered":"Staff Technical User Guides and FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10499\" class=\"elementor elementor-10499\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"wavo-column-gap-default elementor-section elementor-top-section elementor-element elementor-element-1606b39a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1606b39a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6035e512\" data-id=\"6035e512\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a19c15c elementor-widget elementor-widget-text-editor\" data-id=\"7a19c15c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div id=\"Content\" class=\"insideContent\"><div id=\"landingContainer\" style=\"padding: 20px;\"><div class=\"programme-overview\"><div class=\"content\"><div class=\"container\"><div class=\"div-block-15\"><div class=\"div-block-14\"><div class=\"path\"><table border=\"0\" summary=\" \" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td><span class=\"content_title\"> Staff Technical User Guides and FAQs <\/span><\/td><td align=\"right\"><table border=\"0\" summary=\" \" cellspacing=\"0\" cellpadding=\"5\"><tbody><tr align=\"right\"><td>\u00a0<\/td><\/tr><\/tbody><\/table><\/td><\/tr><\/tbody><\/table><\/div><table id=\"ItemDtlTbl\" border=\"0\" summary=\" \" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td class=\"td_justify\" align=\"left\" valign=\"top\"><div><style type=\"text\/css\">\np.MsoNormal<br \/>\t{margin-bottom:.0001pt;<br \/>\tfont-size:12.0pt;<br \/>\tfont-family:\"Calibri\",\"sans-serif\";<br \/>\t\t\t\t\tmargin-left: 0cm;<br \/>\t\t\t\tmargin-right: 0cm;<br \/>\t\t\t\tmargin-top: 0cm;<br \/>}<br \/>a:link<br \/>\t{color:blue;<br \/>\ttext-decoration:underline;<br \/>\ttext-underline:single;<br \/>}\t<\/style><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span lang=\"EN-US\" style=\"font-size: 11pt;\">Welcome to Hong Kong Metropolitan University Technical User Guide and FAQ webpage.<br \/><\/span><\/p><p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-size: 11pt;\">All contents from this webpage are applicable to HKMU staff.<span style=\"mso-spacerun: yes;\">\u00a0 <\/span>For further assistance, <\/span> <span lang=\"EN-US\" style=\"color: black; font-size: 11pt; mso-bidi-font-family: Arial;\"> please contact our ITO helpdesk (852) 2768-6523 or mail to <\/span> <span lang=\"EN-US\"><a href=\"mailto:itohelp@hkmu.edu.hk\"> <span style=\"font-size: 11pt; mso-bidi-font-family: Arial;\">itohelp@hkmu.edu.hk<\/span><\/a><\/span><span lang=\"EN-US\" style=\"color: black; font-size: 11pt; mso-bidi-font-family: Arial;\">. <\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\"><br \/><\/span><\/p><table style=\"width: 100%;\"><tbody><tr><td style=\"height: 23px;\">\u00a0<\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><b style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-US\" style=\"font-size: 11pt;\">Email &amp; Security<br \/><\/span><\/b><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/EX16.aspx\">Staff Email (Exchange 2016) FAQ<\/a><\/span><span lang=\"EN-US\"> <img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\"><br \/><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/InfoSec\/SecureEmail\/Pages\/SecureEmail.aspx\"><span lang=\"EN-US\">HKMU Secure Email<\/span><\/a><span lang=\"EN-US\"> <img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\"><br \/><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><a href=\"https:\/\/www-uat.hkmu.edu.hk\/ito\/staff-services\/secure-email-and-anti-spam\/secure-email-user-guide\/\">Secure Email User Guide (External recipients)<\/a><\/span> <\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\"><br \/><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/InfoSec\/DataEncryption\/Pages\/DataEncryption.aspx\"><span lang=\"EN-US\">HKMU Data Encryption (SOPHOS Safe Guard<\/span><span class=\"MsoHyperlink\"><span lang=\"EN-US\">)<\/span><\/span><\/a><span lang=\"EN-US\"> <img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\"><br \/><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\">\u00a0<\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><b style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-US\" style=\"font-size: 11pt;\">IT User Services<\/span><\/b><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/BlueLightFilterFAQ.aspx\">Blue Light Filter FAQ<\/a><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><a href=\"https:\/\/staff.intranet.hkmu.edu.hk\/guide\/ers\/Event_Registration_System_User_Guide.pdf\">Event Registration System User Guide<\/a><span lang=\"EN-US\"><br \/><\/span><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span style=\"color: #0000cd;\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/DecryptionUSBDevice.aspx\">File Decryption in USB device<\/a><\/span><img decoding=\"async\" loading=\"lazy\" style=\"font-family: Calibri, sans-serif; font-size: 14.66px;\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff%20FAQ%20lock%20button.png\" width=\"15\" height=\"15\" \/><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/IPPhoneFAQ.aspx\">IP Phone FAQ<\/a> <img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><a href=\"https:\/\/www-uat.hkmu.edu.hk\/ito\/notebook-computer-in-meeting-room-quick-user-guide\/\">Notebook Computers in Meeting Rooms Quick User Guide<\/a><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><a href=\"https:\/\/staff.intranet.hkmu.edu.hk\/guide\/ofcs\/Online_Fee_Collection_System_User_Guide.pdf\">Online Fee Collection System User Guide<\/a><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><span lang=\"EN-US\"><a href=\"https:\/\/www.qualtrics.com\/support\/survey-platform\/survey-module\/survey-module-overview\/\">Online Survey System Online Resources<\/a><\/span><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><a href=\"https:\/\/staff.intranet.hkmu.edu.hk\/remoteapp\/faq.html\"><span style=\"font-family: Arial, Verdana, sans-serif;\">HKMU RemoteApps FAQ<\/span><\/a><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/ServiceDeskSystem.aspx\"><span style=\"font-family: Arial, Verdana, sans-serif;\">Service Desk FAQ<\/span><\/a><\/span><\/p><\/td><\/tr><tr><td>\u00a0<\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span lang=\"EN-US\" style=\"font-size: 11pt;\">Staff Sh<\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\">arePoint<\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\"><span lang=\"EN-US\">&#8211;<span style=\"line-height: normal;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><span lang=\"EN-US\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/SharePointFAQ.aspx\">SharePoint FAQ<\/a><\/span> <span lang=\"EN-US\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><\/span><\/span><span lang=\"EN-US\"><span lang=\"EN-US\" style=\"font-size: 11pt;\"><br \/><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span lang=\"EN-US\"><span style=\"font-size: 14px;\"><span lang=\"EN-US\">&#8211;<span style=\"line-height: normal;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><span lang=\"EN-US\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/MySiteFAQ.aspx\">My Site FAQ<\/a><\/span> <span lang=\"EN-US\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\"><br \/><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial, Verdana, sans-serif;\"><a href=\"https:\/\/www-uat.hkmu.edu.hk\/ito\/staff-services\/university-wifi\/\">University Wi-Fi Configuration Guide<\/a><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\">\u00a0<\/p><\/td><\/tr><tr><td><strong>Mobile Connection<\/strong><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span lang=\"EN-US\" style=\"font-size: 11pt;\">Staff Email Client Configuration Guide for<br \/><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span lang=\"EN-US\"><span lang=\"EN-US\" style=\"font-size: 11pt; mso-bidi-font-family: Calibri; mso-font-kerning: 0pt; mso-fareast-font-family: Calibri; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri;\"><span style=\"mso-list: Ignore;\">&#8211;<span style=\"font: 7pt\/normal;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span lang=\"EN-US\"><a href=\"https:\/\/ex16.hkmu.edu.hk\/\"><span style=\"font-size: 11pt;\">Outlook Web Access (OWA) <\/span><\/a><\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\">(no client configuration is required)<br \/><\/span><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span lang=\"EN-US\"><span lang=\"EN-US\" style=\"font-size: 11pt; mso-bidi-font-family: Calibri; mso-font-kerning: 0pt; mso-fareast-font-family: Calibri; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri;\"><span style=\"mso-list: Ignore;\">&#8211;<span style=\"font: 7pt\/normal;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span lang=\"EN-US\"><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/MobilePhoneEX10.aspx\"><span style=\"font-size: 11pt;\">Mobile Phone Setup for Staff<\/span><\/a><\/span> <span lang=\"EN-US\" style=\"font-size: 11pt;\"> (for iPhone, Android &amp; Windows Phone) <span style=\"mso-no-proof: yes;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><br \/><\/span><\/span><\/p><\/td><\/tr><tr><td>\u00a0<\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><b style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-US\" style=\"font-size: 11pt;\">Web Content Management<br \/><\/span><\/b><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><a href=\"https:\/\/staff.intranet.hkmu.edu.hk\/new_wcs\/\"><span lang=\"EN-US\"><span style=\"font-size: 11pt;\">Web Seminars and Training Materials<\/span><\/span><\/a><span lang=\"EN-US\" style=\"font-size: 11pt;\">\u00a0<span style=\"mso-no-proof: yes;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><br \/><\/span><\/p><\/td><\/tr><tr><td><p class=\"MsoNormal\" style=\"mso-pagination: widow-orphan;\"><span lang=\"EN-US\"><a href=\"https:\/\/staff.intranet.hkmu.edu.hk\/secure_ftp\/SecureFTP-operation-guide-v5.pdf\"><span style=\"font-size: 11pt;\">Secure FTP operation guide<\/span><\/a><\/span><span lang=\"EN-US\" style=\"font-size: 11pt;\">\u00a0<span style=\"mso-no-proof: yes;\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/www-uat.hkmu.edu.hk\/ITU\/images\/staff FAQ lock button.png\" width=\"15\" height=\"15\" \/><\/span><br \/><\/span><\/p><\/td><\/tr><tr><td>\u00a0<\/td><\/tr><tr><td>\u00a0<\/td><\/tr><\/tbody><\/table><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div>\u00a0<\/div><\/div><div>\u00a0<\/div><\/td><\/tr><\/tbody><\/table><p class=\"content_text\">\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Staff Technical User Guides and FAQs \u00a0Welcome to Hong Kong Metropolitan University Technical User Guide and FAQ webpage.All contents from this webpage are applicable to HKMU staff.\u00a0 For further assistance, please contact our ITO helpdesk (852) 2768-6523 or mail to itohelp@hkmu.edu.hk. \u00a0Email &amp; SecurityStaff Email (Exchange 2016) FAQ HKMU Secure Email Secure Email User Guide...<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"content_default_1.php","meta":{"_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"_links":{"self":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages\/10499"}],"collection":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/comments?post=10499"}],"version-history":[{"count":48,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages\/10499\/revisions"}],"predecessor-version":[{"id":18899,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages\/10499\/revisions\/18899"}],"wp:attachment":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/media?parent=10499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}