{"id":280,"date":"2021-05-13T10:12:37","date_gmt":"2021-05-13T10:12:37","guid":{"rendered":"https:\/\/www.hkmu.edu.hk\/itu\/?page_id=280"},"modified":"2021-08-12T16:00:13","modified_gmt":"2021-08-12T08:00:13","slug":"it-helpdesk-hotline","status":"publish","type":"page","link":"https:\/\/www-uat.hkmu.edu.hk\/ito\/staff-services\/it-helpdesk-hotline\/","title":{"rendered":"Staff IT Helpdesk\/Hotline"},"content":{"rendered":"\t\t
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About IT Helpdesk\/Hotline<\/h2>
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ITO has set up several hotlines<\/strong> to handle all general IT related enquiry\/problem for staff including password problem, system hanging, keyboard or mouse no response, monitor display problem, and Information Security concerns etc. For enquiry\/problem which cannot be solved over the phone, a Service Request to the \u201cIT Service Desk\u201d will be raised or it will be re-directed to the responsible party.<\/div>
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A staff can also report any abnormal IT related matters, for example, phishing email, account problem and intermittent network service by email<\/strong>.<\/div>
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IT Hotline<\/h3>
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Following is the list of IT Hotline and their service hours:<\/div>
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Hotlines<\/th>Operating hours<\/th>Target user<\/th>Service area<\/th><\/tr>
2768 6523<\/td>Office Hours<\/td>Staff<\/td>Staff IT support *<\/td><\/tr>
2768 6524<\/td>
09:00 \u2013 21:00 daily<\/div>
09:00 \u2013 17:40 festivals**<\/div><\/td>
Staff<\/td>Classroom IT support<\/td><\/tr><\/tbody><\/table><\/div>
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(*\u00a0 ) \u00a0\u00a0\u00a0\u00a0 Please call 2768 6524 at non-office hours<\/strong><\/p>

(**)\u00a0\u00a0\u00a0\u00a0\u00a0 Festivals are: Lunar New Year's Eve and Day, New Year's Eve, The Chinese Mid-<\/div>
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0 Autumn Festival, The Winter Solstice and Christmas Eve<\/div>

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IT Helpdesk Email<\/h3>
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Please send your enquiry or problem to: itohelp@hkmu.edu.hk<\/a><\/div>
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About IT Helpdesk\/Hotline ITO has set up several hotlines to handle all general IT related enquiry\/problem for staff including password problem, system hanging, keyboard or mouse no response, monitor display problem, and Information Security concerns etc. For enquiry\/problem which cannot be solved over the phone, a Service Request to the \u201cIT Service Desk\u201d will be...<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":224,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"_links":{"self":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages\/280"}],"collection":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/comments?post=280"}],"version-history":[{"count":17,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages\/280\/revisions"}],"predecessor-version":[{"id":11791,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages\/280\/revisions\/11791"}],"up":[{"embeddable":true,"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/pages\/224"}],"wp:attachment":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/ito\/wp-json\/wp\/v2\/media?parent=280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}