{"id":1123,"date":"2021-05-16T03:28:21","date_gmt":"2021-05-15T19:28:21","guid":{"rendered":"https:\/\/www.hkmu.edu.hk\/lib\/?page_id=1123"},"modified":"2021-05-19T20:07:49","modified_gmt":"2021-05-19T12:07:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www-uat.hkmu.edu.hk\/lib\/user-support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n

FAQ – Off-campus access to library-subscribed e-resources<\/h1>\n<\/div>\n
\n
\n
\n\n\n\n
<\/td>\n\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n\n\n
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
1.<\/strong><\/span><\/span><\/td>\n<\/td>\nI see a login page when I access library-subscribed e-resources at home. Why?<\/strong><\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\nYou must have proper remote access connection before accessing library-subscribed e-resources from off-campus. You should type in your\u00a0User ID and Password<\/a>, then click \u201cSubmit\u201d.<\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n\"\"<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
2.<\/strong><\/span><\/span><\/td>\n<\/td>\nWhen I access library-subscribed e-resources from off-campus, I see a warning messge. What should I do?<\/strong><\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\nIf you see the message below, please click \u201cYes\u201d to proceed.<\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n\"\"<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\nIf you see the message below, please click \u201cContinue to this website (not recommended)\u201d to proceed.<\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n\"\"<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\nIf you see the message below, please right click the yellow bar and select \u201cDisplay Blocked Content\u201d to proceed.<\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n\"\"<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
3.<\/strong><\/span><\/span><\/td>\n<\/td>\nI bookmarked some resource pages before. However, the bookmarks do not work now. Why?<\/strong><\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\nYou are recommended to access the resources via LibSearch each time.<\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
4.<\/strong><\/span><\/span><\/td>\n<\/td>\nI fail to log into my Library Account. Why?<\/strong><\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\nHere are the possible reasons:\u00a0<\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\ni. You may not have access right to library-subscribed e-resources from off-campus. Please check the access codes printed next to the \u201cValid Till\u201d date at the back of your student identity card.<\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n\"\"<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n\n
\n\n\n\n\n\n\n\n\n\n\n\n\n
“L”<\/span><\/span><\/td>\n– Stands for the right to enter the OUHK campus libraries and access library-subscribed e-resources from off-campus<\/span><\/span><\/td>\n<\/tr>\n
“LC”<\/span><\/span><\/td>\n– Stands for the right to enter the OUHK\u00a0<\/span><\/span>campus libraries<\/span>\u00a0only<\/span><\/span><\/td>\n<\/tr>\n
“LE”<\/span><\/span><\/td>\n– Stands for the right to access<\/span><\/span>\u00a0<\/span>library-subscribed e-resources from<\/span>\u00a0off-campus<\/span><\/span><\/td>\n<\/tr>\n
“P”<\/span><\/span><\/td>\n– Stands for the right to access the PC laboratories<\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
<\/div>\n
Special note for Distance Learning students:\u00a0<\/span><\/span>Distance learning programme students who are not currently registered in a course are classified as inactive students.<\/span>\u00a0A<\/span>ccess library-subscribed e-resources from off-campus is not available.<\/span>

ii. You typed in incorrect User ID and Password. Please check your\u00a0User ID and Password<\/a>\u00a0format.
iii. Connection may fail if your network (e.g. office's network) has firewall installed.<\/span><\/span><\/div><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
4.<\/strong><\/span><\/span><\/td>\n<\/td>\nI forgot my Library Account password. How can I reset it?<\/strong><\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\nPlease refer to Library Account and User ID & Password >\u00a0Password Management<\/a>\u00a0for details.<\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
5.<\/strong><\/span><\/span><\/td>\n<\/td>\nI take OU courses again after lapse of several semesters. Is the previous password still valid? Do I have to reset the Single Password?<\/strong><\/span><\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\nYou are advised to reset your Single Password in order to log into your Library Account and other OUHK online services.<\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/div>\n<\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ - Off-campus access to library-subscribed e-resources   1. I see a login page when I access library-subscribed e-resources at home. Why? You must have proper remote access connection before accessing library-subscribed e-resources from off-campus. You should type in your\u00a0User ID and Password, then click \u201cSubmit\u201d. 2. When I access library-subscribed e-resources from off-campus, I...<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":1065,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"content_default_1.php","meta":{"_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"_links":{"self":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/pages\/1123"}],"collection":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/comments?post=1123"}],"version-history":[{"count":4,"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/pages\/1123\/revisions"}],"predecessor-version":[{"id":1127,"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/pages\/1123\/revisions\/1127"}],"up":[{"embeddable":true,"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/pages\/1065"}],"wp:attachment":[{"href":"https:\/\/www-uat.hkmu.edu.hk\/lib\/wp-json\/wp\/v2\/media?parent=1123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}