HKMU IT Service Desk

Welcome to Service Desk System

Service Desk system is an integral part of IT support service to our staff. Using the system, you can quickly and easily make service request and request assistance. Your request will go directly to the Service Desk where it will be reviewed by first level support and followed through resolution.

Features of the Service Desk system:

Send a Request for service or IT support
Track request status through email notification or service desk portal
Access a history of all of your requests

Common IT services categories currently available in the system:

IT Support Request
Operation Request
Hardware and Software Request or Loan
User Accounts and Access

Guidelines of Use

Started Guide
FAQs

Help and Assistance

Helpdesk hotline: 2768 6523
Email: itohelp@hkmu.edu.hk